Effects of service robots' anthropomorphism on consumers' attribution toward and forgiveness of service failure - Cheng - 2023 - Journal of Consumer Behaviour - Wiley Online Library
Brave New World: Service Robots in the Frontline
Harnessing service robots to increase frontline service employees' safety and health: The critical role of CSR - ScienceDirect
![PDF] Brave new world: service robots in the frontline | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/c804e668bc5103b3f0280f9c40f2c842b5648a58/6-TableI-1.png "PDF] Brave new world: service robots in the frontline | Semantic Scholar")
PDF] Brave new world: service robots in the frontline | Semantic Scholar
![PDF] Brave new world: service robots in the frontline | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/c804e668bc5103b3f0280f9c40f2c842b5648a58/12-Figure5-1.png "PDF] Brave new world: service robots in the frontline | Semantic Scholar")
PDF] Brave new world: service robots in the frontline | Semantic Scholar
PDF) Brave New World: Service Robots in the Frontline
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior - ScienceDirect
Brave new world: service robots in the frontline | Emerald Insight
Brave new world: service robots in the frontline | Emerald Insight
Frontline service robots: Their role in delivery service - Insights
Electronics | Free Full-Text | Service Robots: A Systematic Literature Review
![PDF] Brave new world: service robots in the frontline | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/c804e668bc5103b3f0280f9c40f2c842b5648a58/9-Figure2-1.png "PDF] Brave new world: service robots in the frontline | Semantic Scholar")
PDF] Brave new world: service robots in the frontline | Semantic Scholar
Frontiers | Factors influencing consumers' willingness to accept service robots: Based on online reviews of Chinese hotels
The service robot revolution is here | EY Denmark
Service robots in the frontline | PPT
Brave New World: Service Robots in the Frontline
Brave new world: service robots in the frontline | Emerald Insight
Tourism and Hospitality | Free Full-Text | Co-Creating New Directions for Service Robots in Hospitality and Tourism
Robots at Your Service | The Global Network for Advanced Management
Service robots in the frontline | PPT
Replaced by a Robot: Service Implications in the Age of the Machine - Fraser McLeay, Victoria Sophie Osburg, Vignesh Yoganathan, Anthony Patterson, 2021
Brave new world: service robots in the frontline | Emerald Insight
PDF) Case: Service Robots in the Frontline: How Will Aarion Bank's Customers Respond? | Professor Jochen Wirtz and Werner H Kunz - Academia.edu
